Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for Sprint Guage subscriptions. It supplements, and does not replace, the billing terms in our Terms of Service.

1. When billing starts

There is no free plan. Every subscription starts with a 14-day free trial — a valid payment method is required to start checkout, but you are not charged until the trial ends. Cancel any time before then and you pay nothing; if you do not cancel, your card is charged automatically when the trial ends and your subscription becomes active.

2. Refunds

Subscription fees are non-refundable once charged, except in the following cases:

• Where a refund is required by the law of your jurisdiction;
• Where we materially fail to meet a written service-level commitment we have made to you;
• Where you were charged in error — for example, a duplicate charge or a charge after you had already cancelled.

We do not offer prorated refunds for partial billing periods, and cancelling mid-cycle does not entitle you to a refund for the remainder of that cycle — see Cancellation below for how the cycle itself ends.

3. Cancellation

You can cancel at any time from your organisation's billing settings. Cancellation stops the next renewal — it does not end your current billing period early. You keep access to your paid plan until the end of the period you already paid for, and your organisation is not charged again after that.

4. Seat and plan changes

Adding seats mid-cycle is charged pro rata for the remainder of the current cycle. Removing seats credits the reduction toward your next invoice rather than issuing an immediate refund. Every plan has a minimum of 3 billed seats per organisation regardless of how many you actually use.

5. Payment processor

Payments are processed by Paddle, our merchant of record — the specific Paddle legal entity that bills you depends on your location; see Paddle's Buyer Terms for details. Paddle handles payment collection, tax calculation and invoicing on our behalf, and your subscription and any refund will appear on your statement as a Paddle charge. We never receive or store your full card details.

6. Your data after cancellation

Cancelling does not delete your data. As described in our Terms of Service, you have 30 days after cancellation takes effect to export your data before it is removed from production systems.

7. How to request a refund

Email support@sprintguage.com with your organisation name and the reason for the request. We aim to respond within 2 business days.